Hydration Bear · Help and support
Find answers about permissions, reminders, drink recognition, and accounts. If you still need help, email us directly.
Please include your device model, iOS version, app version, and steps to reproduce the issue. We usually reply within two business days.
goudan1030@gmail.comNo. Choose “Use without an account” on the sign-in screen to log drinks, view history and statistics, configure reminders, and confirm a drink. Guest data stays on the current device and is kept separate from signed-in account data.
In Settings > Lock other apps, confirm that Screen Time access is authorized and select at least one app, category, or website. Without permission or a selection, only Hydration Bear's own reminder screen appears.
Check camera permission, keep your face and cup visible, and take a natural sip in good light. If recognition is unsuccessful, use manual confirmation to continue.
Check iPhone notification permissions, Focus settings, and confirm that a reminder schedule is saved and the frequency is not set to Never. iOS may make small timing adjustments based on device conditions.
Open Reminder settings, choose Never, and save. Hydration Bear cancels pending local notifications and scheduled shielding for selected apps. Choose another interval to turn reminders back on.
Signed-in and guest users can delete hydration records under Settings > Clear all records. Signed-in users can also go to Settings > Profile > Account information and choose Delete account. Email accounts are deleted from the server and device; local Apple sign-in data is deleted from the device.
To protect your privacy, do not email passwords, verification codes, complete camera images, or other unnecessary sensitive information. We will never ask for your password or verification code by email.
